TERMS AND CONDITIONS
These Terms of Service ("Terms") govern your access to and use of tickets, services, and digital platforms provided by The Investor Ladder Limited trading as Climb Group ("Climb Group", "Climb UK", "ClimbUK", "ClimbDubai", "Climb Dubai", "Investor Ladder", "we", "us", or "our"). By purchasing, possessing, or otherwise acquiring tickets to any Climb Group Event, or by accessing any Climb Group website or affiliated domain, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must refrain from purchasing tickets, attending events, or using our services.
Ownership and Intellectual Property
All content, materials, and intellectual property displayed or made available on Climb Group websites and affiliated domains, including but not limited to text, graphics, logos, media, and software, are the exclusive property of The Investor Ladder Limited. Such content is protected under applicable copyright laws and international treaties.
Copyright Notice: © ClimbUK 2025. All rights reserved. No part of this website or its content may be reproduced, distributed, or transmitted in any form or by any means without the prior written consent of Climb Group.
Ticketing and Add-On Products
Tickets purchased for Climb Group Events are issued strictly for personal use and may not be resold, transferred, or otherwise disposed of for commercial gain. Any attempt to do so shall constitute a breach of these Terms and shall entitle Climb Group to cancel such tickets without notice, refund, or liability.
All tickets are sold on a non-refundable basis. However, Climb Group may, at its sole discretion, permit exchanges of tickets up to one calendar month prior to the scheduled date of the relevant event. Such exchanges are not guaranteed and are subject to availability and administrative feasibility.
Additional products ("Add-Ons") offered in conjunction with Climb Group Events, such as merchandise, enhanced access, or supplementary experiences, are sold separately and do not confer entry rights. Access to any Add-On product is conditional upon the purchaser holding a valid general admission ticket to the relevant event.
A transaction fee may be payable in respect of each ticket order placed via our platforms.
Event Alterations and Cancellations
Climb Group reserves the right to alter, amend, or vary the content, timing, or format of any event due to circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, acts of God, governmental restrictions, industrial disputes, pandemics, civil unrest, or other force majeure events. In such cases, Climb Group shall not be obliged to offer refunds, exchanges, or compensation of any kind.
In the event that an event is cancelled due to any such circumstances, Climb Group shall not be liable for any associated costs incurred by the ticket holder, including but not limited to travel, accommodation, or other consequential expenses.
Liability and Risk
Upon receipt of tickets, the ticket holder assumes full responsibility for their safekeeping. Climb Group shall not be liable for any tickets that are lost, stolen, damaged, destroyed, or rendered unusable. Duplicate tickets shall not be issued under any circumstances.
Climb Group shall not be held responsible for any personal injury, financial loss, or damage to property sustained at any event, nor for any items lost, stolen, or misplaced. Claims for financial reimbursement on such grounds shall not be entertained.
Media and Promotional Use
By attending a Climb Group Event, you consent to the recording of your likeness and voice by means of photography, videography, and audio recording. Climb Group shall have the right to use such media for promotional, marketing, and archival purposes, including but not limited to publication on its websites and social media channels.
Forums and User-Generated Content
Climb Group websites may contain forums, comment sections, or other interactive features that permit users to submit content. You acknowledge and agree that any content you submit is your sole responsibility and that Climb Group does not endorse, verify, or assume liability for such content.
In accordance with the Online Safety Act 2023, Climb Group is legally obligated to monitor and, where necessary, remove content that may elevate the regulatory categorisation of its services. This includes, but is not limited to, content that is illegal, harmful to children, incites violence, promotes self-harm, or otherwise contravenes applicable law or regulatory guidance. Climb Group reserves the right to remove any content and restrict or suspend user access without prior notice.
Account Linking and Suspension
User accounts created on any Climb Group domain may be linked across multiple affiliated domains. Accordingly, any suspension, deletion, or restriction of an account on one domain shall apply across all linked domains. Climb Group reserves the right to enforce such actions in its sole discretion and without liability.
Third-Party Payment Gateways
Climb Group utilises third-party payment service providers, including but not limited to Stripe, for the processing of payments made via its websites and affiliated domains. By submitting payment information, you acknowledge and agree that such data may be transmitted to and processed by these external providers in accordance with their respective terms and privacy policies.
Climb Group shall not be held liable for any errors, delays, or failures in payment processing attributable to the third-party provider. You further acknowledge that payment transactions may be subject to Strong Customer Authentication (SCA) and other security protocols as mandated under the Payment Services Regulations 2017 and the UK implementation of PSD2.
All users are advised to review the applicable terms of service and privacy notices of the payment gateway prior to completing any transaction.
Merchant POS Services
Climb Group provides access to proprietary point-of-sale (POS) systems and associated software applications to approved merchants for the purpose of facilitating in-person and online transactions. The provision of such systems shall be governed by these Terms and any supplemental agreements entered into between Climb Group and the merchant.
Merchants acknowledge that the POS systems, including any hardware, software, interfaces, and integrations, are licensed to them on a non-exclusive, non-transferable basis and remain the sole property of Climb Group or its licensors. Merchants shall not reproduce, modify, reverse-engineer, or otherwise tamper with the POS systems.
Merchants shall be responsible for the secure operation of the POS systems, including the safeguarding of login credentials, transactional data, and customer information. Climb Group shall not be liable for any loss, theft, or misuse of POS hardware or data once delivered to the merchant.
All transactions processed through the POS systems must be lawful, genuine, and compliant with applicable financial regulations and card network rules. Climb Group reserves the right to suspend or terminate access to POS services in the event of suspected fraud, misuse, or breach of these Terms.
Affiliate Marketing and Lead Forwarding
Climb Group operates affiliate marketing programmes and lead forwarding mechanisms which enable third parties to promote, refer, or resell products and services offered by Climb Group or its commercial partners. Participation in such programmes shall be subject to these Terms and any applicable affiliate agreements.
Affiliates shall ensure that all promotional communications are accurate, not misleading, and compliant with the Consumer Protection from Unfair Trading Regulations 2008, the Advertising Standards Authority (ASA) Code, and any other applicable laws or regulatory guidance. Affiliates must disclose any material connection with Climb Group or its partners, including the receipt of commissions, incentives, or other benefits.
Lead forwarding arrangements may involve the transmission of user data or commercial enquiries to third-party suppliers. Climb Group shall not be responsible for the outcome of such referrals and does not guarantee conversion, suitability, or performance of any third-party product or service. All data shared in the course of lead forwarding shall be handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Climb Group reserves the right to audit, suspend, or terminate affiliate relationships where non-compliance is identified or reasonably suspected.
Document Sharing
Climb Group platforms may include functionality that permits users, merchants, and administrators to upload, share, or distribute documents. By utilising such functionality, users agree to comply with all applicable laws, including those relating to intellectual property, data protection, and content moderation.
Users shall be solely responsible for the content of any document they upload or share. Climb Group shall not be liable for any infringement, defamation, or unlawful disclosure arising from user-submitted documents.
Climb Group reserves the right to monitor, moderate, or remove any document that, in its sole discretion, is deemed to be in breach of these Terms or applicable law. This includes content that may contravene the Online Safety Act 2023, such as material that is harmful, illegal, or otherwise inappropriate.
Subscriptions and Recurring Payments
Climb Group offers subscription-based access to certain services, including but not limited to digital content, downloadable materials, and attendance at in-person events. By subscribing to any such service, users enter into a legally binding contract governed by the Digital Markets, Competition and Consumers Act 2024 (DMCCA) and other applicable consumer protection legislation.
Users shall be provided with clear and comprehensive information regarding the nature of the subscription, including pricing, renewal terms, cancellation rights, and any applicable trial periods. Climb Group shall issue timely reminders prior to the renewal of any subscription or the conclusion of any promotional period.
Users may cancel their subscription at any time, subject to the terms of the specific service. Cancellation shall be facilitated through a process that is no more burdensome than the original sign-up procedure. Refunds shall not be issued for partial periods unless otherwise required by law.
Recurring payments shall be processed via secure third-party gateways and may be subject to Strong Customer Authentication (SCA) and other regulatory safeguards.
Rental Agreements
Climb Group may offer rental arrangements for equipment, facilities, or digital assets. Such arrangements shall be governed by separate written contracts entered into between Climb Group and the renting party. These contracts shall specify the duration, permitted use, payment terms, and responsibilities of each party.
Rental agreements may be executed electronically, provided that the method of signature complies with the standards set out in the Electronic Communications Act 2000 and the UK’s implementation of the eIDAS Regulation. Certain categories of agreements, such as those relating to land or property, may require physical signatures and shall be excluded from electronic execution.
Climb Group shall not be liable for any loss, damage, or misuse of rented items once delivered, except where such liability arises from its own negligence or breach of contract.
Signatures
Climb Group platforms may include functionality that enables users to electronically sign contracts, agreements, and other legal documents. Such signatures shall be deemed valid and binding provided they demonstrate clear intent to authenticate the document and comply with the requirements of the Electronic Communications Act 2000 and the UK’s modified eIDAS Regulation.
Electronic signatures may be facilitated through third-party platforms or native tools provided by Climb Group. Users acknowledge that certain documents may be excluded from electronic execution under UK law, including but not limited to certain property transactions, and statutory declarations.
Climb Group shall not be liable for any dispute arising from the use of electronic signatures unless such dispute results from a failure of the platform to operate in accordance with its stated functionality.
Helpdesk and Support Services
Climb Group provides helpdesk and customer support services to assist users and merchants with technical, account-related, and service-specific queries. These services may be accessed via email, live chat, or other digital channels.
All communications with the helpdesk may be recorded for training, quality assurance, and compliance purposes. Climb Group shall take reasonable steps to protect the confidentiality and integrity of user data in accordance with the Network and Information Systems (NIS) Regulations 2018 and the UK GDPR.
Helpdesk services are provided on a best-effort basis and do not constitute a contractual guarantee of resolution. Climb Group shall not be liable for any delay, omission, or failure to resolve a query unless such failure arises from gross negligence or wilful misconduct.
eLearning Services
Climb Group may offer eLearning services, including digital courses, training modules, and certification programmes. Access to such services may be subject to subscription, one-time payment, or other contractual arrangements.
All eLearning content is provided “as is” and Climb Group makes no representation or warranty as to its accuracy, completeness, or suitability for any particular purpose. Users are responsible for ensuring that any course or module meets their personal or professional requirements.
Learner data may be collected and processed in accordance with the UK GDPR and used to personalise educational experiences, track progress, and issue certifications. Climb Group reserves the right to modify, suspend, or discontinue any eLearning programme at its discretion.