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Panel Session People & Talent Operations Scaleup Delegate
Location: Stage 4 - Thu, 2 Jul 2026 · 12:15 – 12:55 (Europe/London) (40 minutes)

Keeping Great People: Retention, engagement and the teams that scale

Keeping great people is not just about culture or benefits. This session explores how founders and people leaders build teams that stay engaged, make better decisions and scale without losing clarity or momentum. 

As businesses grow, the way teams are structured has a direct impact on retention, engagement, speed and execution. Teams expand, reporting lines become more layered and responsibilities can start to overlap, creating friction at exactly the point the business needs to move faster. 

This session will explore how founders, COOs and people leaders design organisations that help people do their best work, make decisions confidently and stay connected to the mission as the business becomes more complex. 

It will look at how to shape teams, reporting lines, responsibilities and decision rights in a way that creates clarity, reduces bottlenecks and helps retain high-performing people through growth. 

Who should attend

This session is for founders, COOs, people leaders and senior managers responsible for shaping teams, retaining talent and improving how a growing business operates. 

It will be especially relevant for leadership teams experiencing friction, duplicated effort, unclear accountability, slower execution or rising pressure on people as the organisation expands. 

Why it’s relevant

Many businesses lose good people not because the opportunity is weak, but because the organisation around them has become unclear, frustrating or difficult to navigate. 

Org design often lags behind growth. Businesses evolve quickly, but structure is not always updated with the same discipline, leading to confusion about roles, weak decision-making and unnecessary layers of process. 

This session is relevant because retention and engagement are closely linked to clarity, trust and effective ways of working. Better structure is not about adding hierarchy; it is about creating the conditions that allow people to contribute, grow and stay. 

What you’ll take away

You will leave with practical principles for building teams that scale, including how to think about structure, reporting lines, role clarity, decision rights and engagement. 

The session will provide a useful checklist for reviewing whether your current organisation is helping or hindering speed, accountability and retention. 

You will also gain insight into how strong leaders create the clarity, confidence and working environment that help great people stay and perform as the business grows. 

Hosted by
Rich Williams
Host
Speakers
Andy Coley
Andy Coley
Principle Trainer / CEO at Leadership is a Skill

Andy helps emerging startups and established organisations build the skills that make them thrive . Whether you're a business leader, investor or an individual who wants to show up with more confidence at work; through training, workshops and talks, he can support you with leadership development, confident communication, and having difficult conversations. Andy brings years of tech/retail/healthcare industry insight, combining coaching…

Benjamin Drury
Benjamin Drury
Advisor, Speaker, Author. at Benjamin Drury

Benjamin understands that championship teams are not built on talent. They are built on standards, on relationships, and on the willingness to have the conversations everyone else is avoiding. He has spent two decades working at the intersection of human behaviour, organisational culture, and high performance. He is the creator of the RAW Leadership framework and the Unstoppable Company methodology, and he works privately with CEOs and…

Claire Johnson
Claire Johnson
Head of Leadership Development

Claire Johnson is Head of Leadership Development at Shrine London and the creator of Think Like an F1 Driver, a leadership and decision-making framework designed for founders and leaders operating under sustained pressure. With over 20 years' experience across elite sport, performance coaching, and leadership development, Claire specialises in how leaders think, decide, and perform when conditions are volatile and the margin for error…

Dahlia Stroud
Dahlia Stroud
Director at SBWD group

Dahlia hosts the ‘Stressed But Well Dressed Podcast', a weekly podcast show which explores the link between Clothing, Confidence and Mindset. The podcast draws on the experiences of a wide range of guests to explore themes including business strategy, career development, sustainability, inclusion, social mobility, confidence, psychology and consumer behaviour – all with the common thread of clothing woven into the conversation.…